Terms of Service

These Terms of Service govern your access to and use of the VALLENNE website, online store, content, products, services, customer support, and related features.

Business name: VALLENNE Customer support email: support@vallenne.shop Business address: 28 Pirrie St, The Gap QLD 4061, Australia

1. Business Information

The website is operated by VALLENNE, a fashion and apparel retail business, with customer support available through support@vallenne.shop.

2. Related Policies

Your use of our website and purchases from our store are also governed by our Return and Refund Policy, Privacy Policy, Shipping Policy, Contact Information, and Legal Notice. These policies form part of the overall terms applicable to your relationship with VALLENNE.

3. Consumer Rights

Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection law that cannot legally be excluded, restricted, or modified.

4. Eligibility

By using our website or placing an order, you represent that you are at least the age of majority in your jurisdiction, or that you are using the website with the involvement and consent of a parent or legal guardian.

5. Lawful Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others, interfere with website operation, compromise security, misuse content, or violate applicable law.

You must not use the website to transmit malware, conduct fraud, attempt unauthorized access, scrape data unlawfully, interfere with checkout, abuse promotions, or submit false or harmful information.

6. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information.

Notify us promptly at support@vallenne.shop if you suspect unauthorized access to your account.

7. Suspension or Termination

We may suspend or terminate access to accounts, website features, promotions, or services if we reasonably believe there has been fraud, abuse, unlawful activity, security risk, policy violation, or conduct harmful to customers, our business, or third parties.

8. Product Information

We aim to display product descriptions, prices, colours, sizes, availability, and images accurately. However, colours and appearance may vary depending on screen settings, lighting, photography, manufacturing variations, and device display.

9. Errors and Updates

We may correct errors, inaccuracies, omissions, pricing mistakes, availability issues, or product information at any time, including after an order is placed, subject to applicable law and your consumer rights.

10. Order Processing and Delivery

Orders are processed within 1 to 5 business days after payment is confirmed. Estimated delivery is 8 to 18 days after processing is complete, worldwide.

Delivery estimates are not guaranteed delivery dates. Further details are set out in our Shipping Policy and Return and Refund Policy.

11. Intellectual Property

All website content, including text, graphics, images, logos, designs, product names, layout, icons, and other materials, is owned by or licensed to VALLENNE or our providers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, exploit, or create derivative works from our website content without prior written permission, except as permitted by law.

12. Customer Reviews and Submitted Content

If you submit reviews, comments, photos, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit, and distribute that content for business, marketing, website, and customer support purposes, subject to applicable law.

You must not submit content that is unlawful, false, defamatory, abusive, obscene, infringing, misleading, discriminatory, or harmful.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, ecommerce platforms, analytics providers, marketing tools, and external websites. We are not responsible for third-party websites, policies, acts, omissions, or content.

14. Website Availability

We aim to keep the website available and secure, but we do not guarantee uninterrupted, error-free, or fully secure access. Access may be interrupted by maintenance, updates, technical issues, third-party services, network failures, security events, or circumstances outside our reasonable control.

15. Disclaimer

To the maximum extent permitted by law, the website and its content are provided on an "as available" and "as is" basis. We do not guarantee that the website will meet every expectation, be uninterrupted, be error-free, or be free of harmful components.

16. Limitation of Liability

To the maximum extent permitted by applicable law, VALLENNE and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website or services.

Nothing in this section limits liability that cannot legally be limited, including mandatory consumer rights and remedies.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless VALLENNE from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, breach of these Terms of Service, violation of law, infringement of third-party rights, or submission of unlawful content.

18. Governing Law

These Terms of Service are governed by the laws applicable at our place of business, without regard to conflict of law principles, subject to mandatory consumer rights that apply in your jurisdiction.

19. Dispute Resolution

If you have a concern, contact us first at support@vallenne.shop so we can attempt to resolve the matter. Nothing in this section limits your right to use any consumer protection process, regulator, tribunal, court, or remedy available under applicable law.

20. Changes

We may update these Terms of Service from time to time. Updated terms will be posted on our website. Continued use of the website after changes are posted means the updated terms apply, subject to applicable law.

21. Contact

VALLENNE 28 Pirrie St, The Gap QLD 4061 Australia Email: support@vallenne.shop